We tried to locate your records from our system but failed. If the problem cannot be resolved in the end, Tenorshare will refund you if your order is in 30 days.
Any technical problems you have encountered when using the product, you can contact Tenorshare's technical support team and cooperate to locate the problem, including providing screenshots and log files or accepting free remote services provided by Tenorshare. Our prime motive is to assist the customers to solve their current issues. Customer satisfaction is the ultimate goal at Tenorshare. And not in a good way.ĭear Customer, We regret the inconvenience caused to you. Did I refuse help is getting the software to work? Hell no! I honestly never remember the name of half the software I use but the name Tenorshare will always stick with me. Did I agree to remote support – Wasn’t offered but I would of very happily agreed 6. Is my order within 30 days? YES! (19 March 2023) 5. Did I provide screen shots? YES! A video in fact 4. Did I contact the support team? Yes! (20 March 2023) 2. Was promised a refund if it turn out the current version (V6.8.2) has a "technical issue" Spend the next few weeks (up to 13 April 2023) trying to get a refund and was finally told that V6.8.2 had a "bug" but no refund since I didn't meet the refund conditions, being: 1. Gave up on the product on 24 March 2023 and requested a refund. Spent the next few days back and forth including sending the log files.
Reported, via the Helpdesk, on 20 March 2023, that the product doesn't work and included a video. Bought "Tenorshare UltData for Android (Windows Version) - Lifetime/1-5 Devices" on the 19th of March 2023. Would you mind providing us your email account and order ID and we will email back to you with solutions? Thanks again for your understanding and patience! Yours Sincerely, Tenorshare Support Team
But please don't worry our colleague is eagerly helping you solve your problems. I am afraid that you may have misunderstood the software function. What you actually need is to remove the activation lock, not the screen lock or Apple ID. If your device stuck on" Locked to Owner" or "Activation lock" and you not only don't know the screen password but also don't know the Apple ID and password. Tenorshare values every customer and works hard to provide customers with an enjoyable experience using Tenorshare products and services. Dear Noldine Veronat, Please accept my sincerest apologies for the inconvenience this has caused you.
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